Pathetic service from the Vodacom Online Store

Recently my husband purchased two cellphones on prepaid via the the Vodacom online store and the expected delivery date of the products was on / before 22 April 2023. To this day we have not received the products we have ordered. I am utterly disappointment in the online service I have received from such a huge company. My husband and I made countless phone calls to Vodacom and we have only been directed from one call centre agent to another and no clear message has been given to us to when we are going to receive our products. My husband has been a loyal prepaid customer to this company for years and now we are totally disappointment in the service we have been experiencing this year. I never thought that I would have so much trouble with such a huge company and he is thinking of migrating to another network.