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EM
Eve M

1 reviews | Active since May 2012

30 Apr 2019, 09:18

Pathetic service from the vodacom fibre department

The vodacom fibre department is not helpful and they continue to bill me for a fibre service that I do not have.

Everytime I make contact with the call centre, I am told that Somaya Adams is handling my call and will call me back and this happened for over 2 weeks.

0
Replies (3)
Vodacom
Vodacom's reply30 Apr 2019, 11:14
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
EM
Eve M's update30 Apr 2019, 15:03
Reviewer Update
It's almost close of business and nobody has contacted me including SOMAYA ADAMS. Thanks VODACOM for the worst service ever!
EM
Eve M's update10 May 2019, 14:28
Reviewer Update
Vodacom has not resolved the matter to this day. Why should they care when they know they will continue to debit my bank account. I am cancelling my other contracts when they reach term as clearly this business does not value me as a customer. This is just beyond shocking!!!!