Pathetic Service From Platinum Desk and Vodacom Brooklyn

I have been transferred over to the platinum plan from the 01st October 2017.

When calling the platinum desk, I am routed to the RED VIP line who cannot assist with platinum requests. They insist that they will have platinum desk call me back, yet most of the time they do not call back and when I do recieve a call back they fail to provide on my request.

Call after call there is no assistance from the platinum team or closure on my requests.

I have approached the vodacom store Brooklyn to approve my platinum upgrade and eventually got hold of the platinum desk to shortlist me for the IPhone X Space Grey 256gb.

Since I have not received any feedback from the platinum team, nor can I get through to them as my telephone call is routed to the red team.

Just this week an agent from platinum called me and assured me that my number is now flagged to go through to platinum desk.

Yet this is not the case.

I have received utterly pathetic service levels from you. Empty promises.

Just this morning I visited Vodacom Brooklyn to upgrade my platinum contract on the iPhone X. They say they cannot generate the documents and that platinum desk will have to do so, however I cannot get through to platinum desk.

I request the following remedy 1. Phone number to be flagged and routed to platinum desk when I call in 2. Platinum upgrade IPhone X 256gb Space Grey 3. Compensation from you in respect of my for my time wasted holding on with your consultants with no joy or closure, and visiting your Brooklyn store with absolute no joy.

Failing which I will explore options to move to an alternate network.