Pathetic Service from Mumsi at Rententions department

Absolutely disgusted with the level of customer service received from Musi at the retentions department. Called to terminate an extremely long standing contract with vodacom and the attitude and behavior of the retentions agent was terrible. I have just paid my subscription for this contract on the 25th of March for my data to be topped up on the 1st of April and would like to terminate at the end of April. I was told off about what Musi does for a living and as a consumer I do not have the right to question this. It is what she says it is and thats the bottom line. She didnt even give me an opportunity to speak and when i insisted on one she just did not even hear what i said but continued to insist on her being correct. The team leaders where not available as they where busy in a meeting , i was requested to give my number and they will call me back but that will never happen. I requested that i get a reference for the call but that was not possible, I requested that a note be added to the system but that was not possible either. date of call was 31/03 time was 16-15pm. At tough economic times like this Vodacom is glad to let customers experience at the end of a long standing relationship end with a negative taste in their mouth. This will definitely ensure that I will never take another contract or do business with Vodacom again in the future. I will ensure that no one I know either does business with a company that does not respect the consumer. My money will be used at a better company where i get treated with respect i deserve .