pathetic service from Carnival mall Branch - Victor manager of the Store

Vodacom Carnival Mall The service is very very poor. The branch manager doe not even have answers standing in front of him for the serviced rendered. I waited for a month for my upgrade to be done - due to the laptop been on back order. They don't phone to tell you what's happening with the order. They just couldn't be bothered ; such as its your business and we dont care if there is no stock .I had to do my upgrade soon as the business needed a new laptop. I didn't want to re-upgrade with Vodacom ,but for convenience we did , because the sale consultant and Victor the branch manager from Carnival mall said that if I do the upgrade on the 05/05/2017 - (and we even took a different contract other than the one that we wanted - due to a one month delay further more and Victor said that the warehouse can not confirm when the stock will be available) if I update now at at the 05/05/2018 I will receive the Laptop by Tuesday 08/05/2018 . No call today from Vodacom I went pass the store after work.Victor could not answer why no one had called me - It gets better he took my number and said he will call me back to confirm where is my Laptop. True as the sun glaze Victor did not return my call and still don't know when will I receive my Laptop. Carnival Mall branch - very said to say that because of the service I received and the run around and phone calls that go un answered will not even be upgrading my personal contract with VODACOM