Pathetic service from call centre, vodacom Facebook responder and Vodabucks rewards

Good day, please can someone help me. I bought something with my vodabucks and cash on the 30th of last month. It says I will get an sms, I've not recieved a notification and it's 2 weeks later. Surely this should have been delivered already. I spent 30 min on the phone this morning, getting passed from pillar to post, then calls dropped and I got absolutely no where. Then i attempted Vodacom Facebook page, the person dealing with that page should be fired, i asked numerous times for them to call me to do a verification, but hell no, they wont call u, because i apparently failed the authentication questions, which are correct answers, they refuse to help me.To be honest, the service is really getting pathetic. You can't have a great rewards program and follow it up with **** service and **** customer care.Please can I get urgent feedback as to what the hell is happening and when I will recieve my parcel. I spend over 5k a month with you a.d the service is beyond pathetic. If not resolved asap, say good bye to another customer.