PATHETIC SERVICE FROM CALL CENTRE AGENTS

<p>I took out a VODACOM contrat approximately two months ago. I was contact by Elite mobile for this contract. i received the phone as promised and was pleased. I phoned Vodacom to activate the new vodacom number and this was done. The next day i phoned vodacom again and asked that i would like to port my mtn number as i have this number for over 20 years. I was told i could not do this as i had to do it when they activated the new contract sim. (NO ONE TOLD OR ASK ME THIS). The gentleman told me what i could do is cancel the contract and they will collect it and i could take out another contract within 2 TO 3 HOURS. I waited few days and i app**** for a new CONTRACT AND WAS DECLINED. When i phoned vodacom again to ask why i was declined i was told i have to wait 3 months. I cancelled the contract based on what the gentleman told me if i knew i had to wait another 3 months i could have made another decision but i trusted that he knew what he was talking about. This is my first complaint. Secondly i made numerous calls to vodacom from a vodacom sim trying to resolve this issue as i was referred to from one number to the other but no one could help. then i reach my free number of calls from a vodacm cell number and i started using the landline in my office. these calls added up to approximately R200 which i have proof of. Also all the calls that was made to vodacom from vodacom cell number was approximately 20 calls, I know your calls are recorded and would very much appreciate if you could go back to that calls and listen to vodacom call centre agents poor and incorrect service, I will gladly give the cell phone number i phoned from and the landline number and the printout of the calls made the duration and cost. Thirdly i got a really awesome deal that i was happy with. After 3 months when i app**** again that promotion will no longer be available due to the call centre agent who gave wrong information. Vodacom call centre agents is critical to the business but they are not properley trained and is not service orientated. </p>