Pathetic service from call centre

My phone was ****** yesterday and I called the call centre in order to temporarily stop my sim card. This morning I went to the Vodacom branch at Paddocks and did a sim swap and reactivation of my account. The account wasn't reactivated as requested and after a 15 minute call to the call centre the number was reactivated.

The problem came this evening when I tried to upgrade my account at the very helpful Canal Walk Cellucity branch. The call centre didn't close the job I requested earlier and this prohibits me from upgrading, after spending another 15 minutes on the phone the call centre person still couldn't resolve the problem and her only response was that she didn't know what to do.

I now had to leave the Canal Walk branch still unable to upgrade and still not knowing when and if the problem with the call centre will be resolved. This is pathetic service from the call centre. They couldn't care less for the inconvenience they caused and I will now be without a phone for who knows how long till this problem is hopefully one day resolved.

I've been a Vodacom customer since 2004 and this is the type of service you provide a loyal customer with.