Pathetic Service from a Vodacom Agent

I tried upgrading my vodacom line online and I was called back by a person by the name of Pragasen Narasimulu from Vodacom. He said he would be assisting me with the upgrade and promised to have my phones delivered by Thursday or latest Friday the 24th April. I still don't have the phones and the Waybill number he provided does not exist at RAM. He has no respect for Vodacom customers or Vodacom for that matter. This has to be the worst service I have received from Vodacom in the past 12 years I have been with Vodacom. I have never had such issues when upgrading in the past.