Pathetic Service - Fourways

<p>On 20 December 2016, i went to Vodacom Fourways to upgrade a pre paid number to contract, I was assisted by Andile, I explained to him I have an exsisting contract in place and I want something for my Mum. I told him Cresta had a issue and was not able to assist, he did the paper work for which I signed and he said there is no issue on the number. I informed him I was leaving the country and the phone needs to be activate before I leave and he said call the contact center tomorrow and it will be activate. Needless to say I tried that and they said they can not help me. I left the country with a phone that wasnt working which was for my mum. During my time away tried calling customer care again and the store and noone could help, I returned 3 weeks later to a phone that was still not working I called the shop and was told Andile would call me back its 3 weeks past and he has not returned my call, I subsequebtly tried in excessive of 50 times to call the store and no one picks the phone up, I eseclated this via twitter and again it was so hard just to get someone to assist, eventually Gino called me and i gave him the whole story again, durin this time not once did the store call me and even enquire abut the phone i have, which needless to say i could have just kept as they clearly wasnt missing it. Gino called back the next day to say there is a problem with the number and the migration from the old system to the new....now explain to me how this is my problem and andile or gershwin couldnt call me in over 30 days to tell me this. so i said no problem just activate a new number and he assured me that he spoke to Gershiwn and that it will be up and running in 24 hours...would you be suprised to hear that a week later it was still not activate...how is it that Vodacom has such poor customer service. it doesnt take more than a day to activate a sim. I have an exsisting contract with Vodacom for 15 years and never before experienced such patheic service, and the famous excuse we at head office cant do anything on behalf of the store...REALLY we all work for a head office and if you really cared you could do something. Both contracts i have one which is data comes up for renewal this year, and guess what you aint getting my busness again. theres only so much your clients will put up with before you **** someone off for good...take note FORD case and point patheic service for one incident and they choose to ignore their customers and one just one person had enough and as a result threw them into the chaos today so carry on Vodacom, you turn will come soon enough...and maybe my R180K over 15 years means nothing to you, but it sure as hell means something to another network provider. On that note i have returned the phone to Fourways, and becuase the earphones were not there they couldnt refund me until i return the earphones. Really the earphone after the krap service and 40 days of no communication and unable to deliver a service you worried about your earphones...dont worry i will return it tomrrow. </p>