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Tracey G
1 reviews | Active since Aug 2017
16 Apr 2019, 10:37
PATHETIC SERVICE FORM VODACOM !!!
I AM VERY UPSET AND UNHAPPY WITH THE SERVICE I GET ALL THE TIME FROM VODACOM . I HAVE BEEN WAITING FOR MY PHONE FOR THE LAST 7 DAYS !!! EVERY CALL CENTER AGENT THAT I SPEAK TO TELLS ME DIFFERENT ******* ABOIT MY ADDRESS WHERE I WANT THE PARCEL TO BE DELIVERED TO .VODACOM MUST HIRE AGENTS THAT DO UNDERSTAND WHAT THEY DOING AND LOOK AT THE PROFFESION OF THE JOB ,NONE OF THE AGENTS HAVE A LISTENING S****. IN CALL CENTER ENVIRONMENT LISTEN IS A S****. PLEASE!!!! I NEED MY PHONE TO BE DELIVERED TO ME ASAP . REF NUMBER IS K ********** !!!!
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Replies (2)
Vodacom's replyOfficial
16 Apr 2019, 11:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Apr 2019, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tracey G's updateReviewer Update
16 Apr 2019, 11:11Good Day
I AM VERY UPSET AND DISSATISFIED WITH VODACOM AND THE LEVEL OF SERVICE THAT I HAVE RECEIVED . I HAVE ORDERED A NEW PHONE TO BE DELIVERED TO ME AT MY WORK ADDRESS WHICH IS 98 OXFORD ROAD ,HOUGHTON ESTATE ,2198 AND THE COMPANY NAME IS BLUE MOON CORPORATE COMMUNICATIONS
I HAVE NOT RECEIVED MY PHONE AND IT HAS BEEN SENT BACK TO VODACOM BY RAM BECAUSE RAM DOES NOT HAVE THE CORRECT PHYSICAL ADDRESS .
THIS IS PATHETIC SERVICE , I WILL NOT RECOMMEND ANYONE TO USE VODACOM BECAUSE OF THIS *******
NONE OF THE CALL CENTER AGENTS ACTUALLY DID THE CORRECT THING AND GIVE THE CORRECT ADDRESS TO RAM , JUST TO SHOW THAT THEY DON'T LISTEN TO THEIR CALLS ,
I NEED MY PARCEL TO BE DELIVERED TO ME ASAP
**********
TG
Tracey G's update16 Apr 2019, 11:11
Reviewer Update
Good Day
I AM VERY UPSET AND DISSATISFIED WITH VODACOM AND THE LEVEL OF SERVICE THAT I HAVE RECEIVED . I HAVE ORDERED A NEW PHONE TO BE DELIVERED TO ME AT MY WORK ADDRESS WHICH IS 98 OXFORD ROAD ,HOUGHTON ESTATE ,2198 AND THE COMPANY NAME IS BLUE MOON CORPORATE COMMUNICATIONS
I HAVE NOT RECEIVED MY PHONE AND IT HAS BEEN SENT BACK TO VODACOM BY RAM BECAUSE RAM DOES NOT HAVE THE CORRECT PHYSICAL ADDRESS .
THIS IS PATHETIC SERVICE , I WILL NOT RECOMMEND ANYONE TO USE VODACOM BECAUSE OF THIS *******
NONE OF THE CALL CENTER AGENTS ACTUALLY DID THE CORRECT THING AND GIVE THE CORRECT ADDRESS TO RAM , JUST TO SHOW THAT THEY DON'T LISTEN TO THEIR CALLS ,
I NEED MY PARCEL TO BE DELIVERED TO ME ASAP
**********