Pathetic service form Shahina at Vodacom

I am utterly disgusted with the appalling service received with Vodacom. I am currently on the line with Shahina and she is rude and has now placed me on hold when all I asked was for her to check on whether the collection I requested was logged on their system. I myself work in customer service and although I also don’t enjoy work during the holidays, the priority is to help the clients that call through as we don’t know the status of their predicament. I firstly received the incorrect router when the order was initially placed and now I can’t even collect the correct router until this item is collected and cancelled. Pathetic.