JW
Janine W
1 reviews | Active since Mar 2019
15 Mar 2019, 07:01
Pathetic service for Vodacom fibre
I signed a Vodacom fibre contract more than a month ago. Cellucity promised that it shouldn't take Vodacom more than 10 working days to install everything- It's been 21 working days and absolutely NO response from Vodacom. Numerous calls and emails are left unanswered. Pathetic service to say the least. Strongly considering alternatives, especially if this is a reflection of what to expect for future service from them.
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Replies (4)
Vodacom's replyOfficial
15 Mar 2019, 07:04 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Mar 2019, 07:04
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
JW
Janine W's updateReviewer Update
15 Mar 2019, 10:05I will be waiting for a proper response...
JW
Janine W's update15 Mar 2019, 10:05
Reviewer Update
I will be waiting for a proper response...
Vodacom's replyOfficial
15 Mar 2019, 12:40Dear Janine,
As per the feedback received by our Scheduling Team today. An appointment has been made for 9am tomorrow morning.
Regards,
Vodacom Consumer Website Team
As per the feedback received by our Scheduling Team today. An appointment has been made for 9am tomorrow morning.
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Mar 2019, 12:40
Official
Dear Janine,
As per the feedback received by our Scheduling Team today. An appointment has been made for 9am tomorrow morning.
Regards,
Vodacom Consumer Website Team
As per the feedback received by our Scheduling Team today. An appointment has been made for 9am tomorrow morning.
Regards,
Vodacom Consumer Website Team
JW
Janine W's updateReviewer Update
17 Mar 2019, 11:49And it’s Sunday now... router is installed but still not working because the idiots at Vodacom support didn’t change the name from guest to mine. And even though they pick up the phone over weekends, they can only change the name during weekdays???? Not holding my breath for a miracle tomorrow.
JW
Janine W's update17 Mar 2019, 11:49
Reviewer Update
And it’s Sunday now... router is installed but still not working because the idiots at Vodacom support didn’t change the name from guest to mine. And even though they pick up the phone over weekends, they can only change the name during weekdays???? Not holding my breath for a miracle tomorrow.