FP
Faizel P

1 reviews | Active since May 2016

26 Sept 2022, 09:48

Pathetic service for Red VIP clients

This is the 5th time and still can’t get any assistance from your agents. Agents are *********** in helping and only transfers your calls and gets cut off

As a Red VIP you get the worst Services and luckily I am. Kt renewing my contract and moving over to MTN

I loaded money onto the Vodapay wallet on Saturday and nothing appears … then you try loading your credit card and says error on your side … so you can’t use the app and the money is off my account

Can’t handle **** service

0
Replies (1)
Vodacom
Vodacom's reply26 Sept 2022, 12:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team