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Grant C
1 reviews | Active since Feb 2023
16 May 2023, 08:02
Pathetic service for Fibre
I have been a fibre customer for over 2 years now. Over the years I have logged several calls relating to the speed of my line. I pay religiously for a 100mbps line however my speed is seldomly over 30mbps. Each time the call is simply closed with the note "you connectivity has been restored". IT HAS NOTHING TO DO WITH CONNECTIVITY!!!!! Now my speed is at 1.5mbps and I can hardly even send an email... after PAYING for 100mbps!!! I have logged yet ANOTHER call to no avail. When will you get your act together?
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Replies (4)
Vodacom's replyOfficial
16 May 2023, 10:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 May 2023, 10:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Grant C's updateReviewer Update
17 May 2023, 18:56And yet after telephone calls and promises my service request is yet AGAIN closed without the problem being solved?? How can you as a company justify such behaviour?? Apparently one needs to complain to ICASA to get any joy out of your useless company. Having been a vodacom customer for many many years it really is disappointing to see how pathetic your customer service has become.
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Grant C's update17 May 2023, 18:56
Reviewer Update
And yet after telephone calls and promises my service request is yet AGAIN closed without the problem being solved?? How can you as a company justify such behaviour?? Apparently one needs to complain to ICASA to get any joy out of your useless company. Having been a vodacom customer for many many years it really is disappointing to see how pathetic your customer service has become.
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Grant C's updateReviewer Update
18 May 2023, 17:42And yet another day of no calls from Vodacom, closed service requests, low speed and NOT getting what I pay for!!! I am truly at my whits end. Vodacom is becoming the worst service provider ever!!
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Grant C's update18 May 2023, 17:42
Reviewer Update
And yet another day of no calls from Vodacom, closed service requests, low speed and NOT getting what I pay for!!! I am truly at my whits end. Vodacom is becoming the worst service provider ever!!
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Grant C's updateReviewer Update
20 May 2023, 08:15More unkept promises. I was contacted and promised that a technician would contact me to come out. The technician has not contacted me as promised and when calling the call centre there is not even any notes on the call for a technician to come out?? My internet service is now COMPLETELY offline and have been inable to use it for a week now. When will Vodacom take my complaints seriously???
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Grant C's update20 May 2023, 08:15
Reviewer Update
More unkept promises. I was contacted and promised that a technician would contact me to come out. The technician has not contacted me as promised and when calling the call centre there is not even any notes on the call for a technician to come out?? My internet service is now COMPLETELY offline and have been inable to use it for a week now. When will Vodacom take my complaints seriously???