Pathetic Service for Contract Cancellation

<p>Hi There, </p> <p> I have been trying to have my contract cancelled from the end of last month. I was told that cancellations can only take place from the 4th of the new month. Yesterday, being the 4th, I requested the cancellation. I received the quotation and responded immediately with the payment and the documents required. It stated that I will receive a response in 24 hours. </p> <p> </p> <p>24 hours later, after not receiving any communication, I contacted the ********** number again. It should be noted that each call to this number takes about 20-30 mins to b answered. I had already waited numerous times and wasted valuable time here. I spoke to Brian who was quite helpful and told me that the contract will be cancelled and I will be transferred to prepaid by 3pm. This after he spoke to his manager who arranged with another manger to escalate my cancellation as I am waiting to port. </p> <p>Come 3pm, nothing of course! </p> <p> </p> <p>After waiting for another half an hour an agent answers. She asks for all my details and all the security questions. And while I am explaining my case, she cuts me off!! No call back.. Nothing!! </p> <p> </p> <p>Absolutely pathetic and poor. I am absolutely appalled at the service level at this company and will advise one and all to stay far from them... not worth the year's if loyal service to them... </p> <p> </p> <p>I can't wait to be completely away from them. I hope the cancellation takes place soon and that the pathetic excuse of a call agent be taken to task for her abhorant behavior !!</p>