Pathetic Service for a supposed brand

Hi my name is Siven and I took an insurance policy on my phone, yesterday when I called vodacom they said my policy lapsed, I queried as to home come cause the deducted in January and the March, so I though since it's debited out my account everything was OK, to my surprise they decided even without calling me to close my insurance, what a pathetic service and supposed to be a reputable company, don't use vodacom period, this all happened in blueroute mall, but client service should of informed us, I would like them to sort it out and I'm willing to pay the month's they didn't debit