Pathetic service for a loyal Vodacom Customer

I have been a loyal Vodacom customer for a number of years now on contract.Like almost everyone these days I got into some financial difficulties and my account went into arrears.I have made contact with Vodacom customer care and made a payment arrangement.I was paying my account and now have been cut off completely with no communication from Vodacom.I have tried calling the customer care from another number and left a call back option but my number rang for 4 sec and cut off.I cannot get a hold of anyone.I have been to the Greenstone Vodashop and was advised to visit Vodaworld in Midrand because they have a customer care department.Nevertheless I drove 35km to Midrand only to learn that thers is no customer care and was asked to speak to the account department over the phone the consultant could not get through and therefore done a call back option but no one called me.I cannot log onto my banking app,no one can call me cause the Vodacom number was my primary contact number.Vodacom has basically made my life extremely difficult instead of helping loyal customers.