1 reviews | Active since Feb 2017
Pathetic service following VODACOM Portal upgrade
<p>I am highly disgusted with my upgrade service that was butchered by VODACOM employees.</p> <p>Said upgrade of my personal line was done on 10 January 2017 via VODACOM Portal, just to realise that incorrect upgrade was done on another line on 30 January 2017. The contact centre loaded a reversal (service request S4-NAU3V-VSZ51) and promised to escalate matter as the incorrect upgrade is on my business line. Two days later (01/02/2017) and no reversal and my business is impacted as the upgrade do not cover my previous plan (as explained at lenght to call centre. Tried calling call centre twice this morning, and calls are dropped.</p> <p>Pathetic service from VODACOM is costing me serious money now due to no fault of my own.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So VODACOM decides to respond to this review by enforcing a change request effective 28/02/2017 - how pathetic is this?????????????????????????
Now I must spend my own money (not budgeted for) on business calls due to no fault of my own, and dearest VODACOM feels this is good customer service.....
I am not happy, impressed or at all satisfied. I will now escalate this matter in accordance to CPA legal guidelines, maybe VODACOM will then improve their pathetic service to it's loyal customers of more than 10 years.
So VODACOM decides to respond to this review by enforcing a change request effective 28/02/2017 - how pathetic is this?????????????????????????
Now I must spend my own money (not budgeted for) on business calls due to no fault of my own, and dearest VODACOM feels this is good customer service.....
I am not happy, impressed or at all satisfied. I will now escalate this matter in accordance to CPA legal guidelines, maybe VODACOM will then improve their pathetic service to it's loyal customers of more than 10 years.