Pathetic service Fikile

I went in today to your Vodacom4U branch at Alberton City and I am absolutely disgusted at the service I got from Fikile. I requested to do a SIM card and pay my account in advanced. Fikile was extremely unfriendly, having her own personal conversations while I was sitting in front of her waiting for the sim to be done. Further to that , there was so feedback to say that the systems are slow or anything , until I had to ask how long is this going to be. After she was done with sim swop she tells me I need to pay R63.00 which I did not mind paying, however it would have been nice to know prior that I need to pay for the sim swop. I then tell her I want to pay R12500.00 into my vodacom account and she gives me 3 different amounts and asks me what amount is R12500.00 ?????? How do you employ people who don’t even know basic math ???????? When she eventually gets the amount right , she shakes her with such attitude, and I asked her if there was a problem , because if she does not want to help me , she should just say so. Her response took me by utter shock , she tells me that she was patient with me for a long time and I am the one who has been nothing but rude. I demanded she write her name down for me and she refused , she said I must see to write it myself as it is my problem , she did not even complete the transaction , instead she put the pay point down and went back to her desk. I requested to see a manager and she yells back saying I must come back tomorrow to see the manager , what service is this ???????? I then told her she is so ****en rude and she yelled back , “ no you are the one who is ****en rude “ .

I have worked in customer service for over 3 years and I know that is not how you treat a client. After this experience, I am closing my account with vodacom and making sure to never do business with you guys again.

I have never in my life experienced such pathetic service. A service agent swearing back at a client while there are other clients at the store ?

That is just disgusting.