bM
balisa M

1 reviews | Active since Aug 2016

05 Jan 2026, 10:12

Pathetic service

I regret getting a data package with Vodacom in 2020 during lockdown. I have been calling them asking them to cancel the contract as I no longer have the SIM card but no my Bill keeps on increasing and they are telling me it’s for the data I’m receiving. How? I have been telling their consultants that I don’t have SIM card in my possession anymore. I have been paying money, hundreds and hundreds for something I don’t even use and they are aware but they just milking me. Pathetic!

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Replies (1)
Vodacom
Vodacom's reply05 Jan 2026, 11:26
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team