Pathetic service, failed to fix service related internet issues

Can someone please help me URGENTLY!

THIS IS THE 4TH COMPLAINT I'VE LOGGED FOR THE SAME ISSUE SINCE NOVEMBER LAST YEAR!!

I have been struggling non-stop with this terrible internet connection from a package that you guys made me sign up to

You promised me a 30 Meg line on the voice recording it says that I will constantly get a line of 30 Megs but ever since I joined even till now I am struggling during the day with internet connection at most when I test my internet speed I get 2 - 5megabytes per second and this is ridiculous I work from home I need a connection no less than 30 megabytes in order to work for my employer!! can you guys fix this immediately or cancel this contract or do something for me to actually be able to work from home properly!!