PATHETIC SERVICE!!!!!!!!

I app**** for a wifi relocation in 1 July 2021. I completed the form and advised that I don't have a printer to sign the form. After I emailed and called numerous times, they got back to me today(30 days later) o say I must sign the form. They said the whole process takes 30 days and I called the call Centre twice and no one said I must sign the form with an app on my phone! Now I must probably wait another month for the relocation! They are sending me these messages on Facebook and clearly don't give a damn that I am an upset customer. I pay on time every month but they can do nothing to assist me! PATHETIC SERVICE!!!!!