Pathetic service

Since October last year I have contacted the local Vodacom store as well as the call center to complain about the worsening of reception in our area. In more than 10 months and more than 14 calls Vodacom has done absolutely nothing. At present we have no to very poor reception and have to drive to a nearby hill to make a phone calls. We even have problems getting sms's. Cellular communication is our only means of communication as the landline were ****** years ago. After all the complaining I got one sms that stated that the issue was now resolved! This is absolutely pathetic as I was not contacted once by Vodacom in all this time. All I want is the reception we had, nothing more, but it seems impossible to get in touch with a competent person.