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Maurice M

1 reviews | Active since Oct 2016

27 Sept 2021, 09:36

Pathetic Service

Bad service again from Vodacom. You are quick to take my money but slow in providing me what I paid for. I have purchased using the Vodacom App on the 23 September and 4 days later I am still waiting, your support is just giving me different email address *** *** *** ***

I authenticate and I am sent to another email address and then I hear nothing please inform me how I get my money back and how I proceed to cancel my services with your pathetic company. Number one in complaints definitely not number one in service.

Don't offer email queries if you request clients to call you and then spend 4 hours on the phone to be cut off by rude consultants that cannot assist because they always gave yo transfer you somewhere else ... pretty much the same run around as the emails.

0
Replies (1)
Vodacom
Vodacom's reply27 Sept 2021, 09:54
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team