Pathetic service

Recently app**** for home fiber and installation was done pathetically, there is a thick white PVC pipe running along my precast fence. After numerous calls and trying to speak to a consultant online i was continuously told to wait 24 - 48 hours each time. No one has contacted me or even come to see the problem. I really want to cancel my contract if this is how their services are. Don't even deserve the one star I have given them.