Pathetic service

Today is the second day in a row that I get home from work and discover that my fibre is not working. Yesterday I had to make many calls to your call centre as the line was constantly cutting off, I eventually spoke to someone who managed to sort it out. And now again today when I get home from work my fibre isn't working and I have to phone your call center again, the consultant I spoke to about 6PM today was completely out of her depth with zero customer service skills, please listen to the call and see for yourself what I mean. I am still sitting without fibre as she had to escalate the issue to the technical team. Can someone senior at Vodacom take ownership and look into why my fibre has gone down for the second day running, this is unacceptable and very frustrating. Please respond to me by email