Pathetic service

Vodacom in breach of contract,had a 24 month data contract which is expiring on the 28th February 2021,called in on the 4th February 2021 to advise that the contract should be terminated on expiry,as per consultant contract was cancelled and I was advised that I will have full access to data up until the 28th February 2021 and last debit order will go off on 25th February 2021,ever since 4th February I have been unable the use the data ,I've been calling since the 8th of February I have been calling you enquire,as per customer service agent this account was mistakenly locked and they have requested for the account to be unlocked it is now the 11th February and I still have no access to the data ,I have requested customer services to get a supervisor or manager to call me to have the matter resolved ASAP but no joy until now.service received is pathetic as you can see from the rating I have given vodacom