Pathetic service

Vodacom Fibre - WHAT A JOKE!!! Our fibre went down Monday afternoon - it is still down. We've been calling and calling, holding on for 30 minutes plus at a time - without any solutions. We were promised that a technician will come out yesterday to assist but on his way here there was an outage and it was more important to them to send him there. Everyone is trying to fix the problem remotely but it is not working. We are connecting to the internet via our mobile date etc. and we end up paying for the date AND the monthly fribre subscription. Both my husband and I are working from home and my 2 children is studying from home and we need connectivity. I am sure no one is going to refund the calls or the date we were forced to use. VODACOM IS PATHETIC!!!!!!!!! We have 8 vodacom contracts and believe me when I say, when it's time for upgrade I am definitely not going to renew with Vodacom. Everyone warned us about their after sales support but being loyal to Vodacom for so many years we wanted to believe that they are on top of their game - obviously not. They are quick to sell you stuff but poor when it comes to service. Vodacom must fall!!!