Pathetic service

I have been trying to get my contract cancelled since the 1st of October 2019 and the line got cut and at some point I spoke to a consultant who promised to call me back, but didn’t bother. I called in again on the 2nd and the consultant went through the whole cancellation process and confirmed cancellation. She said an amount of R264 would be the last amount charged on the 31st of October, as the minutes and data were already allocated for October. An amount of R346.95 was debited instead and on the 1st November minutes and data were allocated again?? I tried calling in today and the line was cut after giving my number??If this is the type of service that Vodacom provides, then I cannot wait to port to other networks, where I will be valued as a client!