PATHETIC SERVICE EVERY MONTH!!!

So a few months ago I wrote a review regards to the bad service I have been receiving from Vodacom 2 months later the issue has not been resolve I was promised a call back from Vodacom Mondeor to have is sorted still no call back. To add to it I request for them to remove the debit order from my account during the month of March so that I can go in store and pay my account because of all the issues I having with Vodacom regards to debiting my account and because of the inconvenience they have caused regarding my previous issue. So March month the consultant confirmed that the debit order has been removed from my account. HOWEVER I received text messages from my bank stating that Vodacom is trying to debit my account. I ten called and was told the debit order was not removed then once again I request for it to be removed and I was sent text messages from Vodacom stating the debit order has been remove. Guess what end MAY they attempt to DEBIT MY ACCOUNT AGAIN!!!!! WHAT IS SO HARD ABOUT REMOVING THE DEBIT ORDER????!!!?!?!?!? Then yesterday I spoke to Masala at Vodacom COLLECTIONS TEAM Midrand worse service ever not empathetic, not a sorry all he said was the debit was not removed then I questioned why I received text saying it is. I then felt so irate I wanted them to refund me Masala was not helpful was giving me attitude I ask him to call me back he starting giving me the number told me to callback he can’t call back and cant guarantee me that he will call me back….. THE LEVEL OF SERVICE IS PATHETIC. I asked to speak to a manger that option also got refused and was told his manager SANELE will call me. NO CALLBACK, NOTHING, NOT A WE APOLOGISE!?!??!