Pathetic Service - Enforcing new contract

m extremely livid , i received a call from Vodacom on the 8th of January from the rewards department , this lady told me that Vodacom has changed their tariff and now the plan that i am on its expensive so they are going to change my plan and was advised on the call that this is not a new contract however my instalment will reduce to R199.00 which i was happy about and they said i will receive a router with Excel ,and R10000.00 voucher which i didn't get . i only received a router . now i see my bill is high and i phone Vodacom , i was told that they have listened to the call and it was confirmed with me that the payment will be R199.00 surely they will have to confirm the amount , i am stupid at all , i should not be made a fool , i know what i was told and understood it very well , the team leader even confirmed on the line that its not a new contract , its a new payment plan , if this is not sorted out , i am going to the ombudsman , if agents wants to increase their sales it must be done with integrity and be upfront with it , you will not force me to take a contract that i am not prepared for , as soon as i am done with all the contracts i have with you , i am moving my business somewhere else , i have been with Vodacom for 9 years , and this is what i get after being loyal for so long ,and be accused of lying , this now personal attack against me and my character , i need i written apology for this , i ma extremely livid , i really hate Vodacom right now , i want nothing to do with this company , there is no integrity at all , i dont want any contract with you , let all the existing contract remain , i will cancel all of them . my ref number that was closed with that pathetic response is 23696, my number is ********** 831, ********** i have 3 contracts with Vodacom to show how loyal i am with your company , i will close all of them , that’s pathetic service , how can they say instalment was confirmed on the line , it must be , i am very angry with vodacom , my BP is even high , Vodacom cannot pin me down on a contract that was not agreed upon , even if it we were to say its a new contract i was promised excel and R10000.00 Voucher which i did not get which means Vodacom is in bridge of their own forced contract .

if you check the old router i have , i have not used the data because i am now on the new plan , this is so so unfair for a company with such calibre to be *********** people .

Come take your router , i will not , never do business with Vodacom .

Vodacom you are not going to charge me nothing for this contract , don't take my money , its my money , if i want a contract i will initiate it myself and not be forced in contract to meet targets . i am going to the ombudsman with this lets hear what they say when they listen to the call .

i will take you on , i will also go to the papers with , sort this !!

id ********** 327089 Shumani khange Contact me on ********** 831