Pathetic service

I haven't had such pathetic service in my life!! Started a fibre order at the Vodacom shop at The Grove mall, it uas been 3 weeks, the vetting process was pathetic, as I had to upload documents numerous times. I hold for ever on the *** line. I have sent emails to customer care.. No one has contacted me, and the person at the store doesn't seem to want to help me either. This is the most pathetic service ever.. What else can I to to get assistance.... I have asked so nicely.. What the hell