AB
Arina B

1 reviews | Active since Apr 2014

04 Dec 2019, 15:17

Pathetic service

Worse service ever. From 1 December, my Vodacom data just disappear. 800mb is gone in 5 minutes. I bought 2gb, it also disappear in 5 min. My wifi router have 20GB, it disappear in 30 min. Normally I can’t even use all my data. This month, I have none, after I decline a Vodacom offer, for extra data, a laptop and wifi router. I phoned then, without success. They send me to the nearest shop, they log a call, went for a 2nd time to the shop, another call, and still no response. They check my phone, and nothing is one, that can use extra data. Vodacom is pathetic, will not recommend them. Will also change to another service provider. It seems that they will not give my ****** data back, and if I buy they will also ***** it.

0
Replies (2)
Vodacom
Vodacom's reply05 Dec 2019, 07:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
AB
Arina B's update05 Dec 2019, 09:42
Reviewer Update
I did not have any personal information, I a aware of ****s.