Pathetic service

Item: Vodacom
Rating: 1
Author: Aveshan G

Every time I call the call center it is a hassle. This is incompetence at its finest. I called in August/September 2020 to cancel the contract and was assured that it will be cancelled 01/10/2020. this was not done! and i am still being debited for something i dont want and i have not renewed or upgraded due to poor customer service. I called today and was placed on hold for 10 minutes without being advised and then the consultant stays quiet while having a conversation with a colleague on the other end. Yourl really need to invest in customer service and retentions skills. I was then called today from upgrades requesting that i upgrade my contract and when i explained my issues to her, she cut the call. PLEASE CANCEL MY CONTRACT AND REFUND ME

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Feb 2021, 13:26

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply24 Feb 2021, 13:26

Official

Aveshan G's updateReviewer Update

05 Mar 2021, 07:37

I have not been assisted yet. I still await my refund for all the Months you have been ********ly debiting my account. The consultant who called me yesterday was also very rude and not apologetic!

Aveshan G's update05 Mar 2021, 07:37

Reviewer Update

I have not been assisted yet. I still await my refund for all the Months you have been ********ly debiting my account. The consultant who called me yesterday was also very rude and not apologetic!