jS
jakolien S
1 reviews | Active since Jul 2012
11 Aug 2021, 09:51
Pathetic service.
I am still trying to cancel my fibre since June. Have mailed twice. Phoned 4 times. Complained on HelloPeter twice. Someone phoned me back and mailed me (EC-17P2-4KZW60). Still no further response. Still not cancelled and still not refunded for my debit order. This is such bad service. Easy to apply for fibre. Not easy at all to cancel. Will not recommend Vodacom as any service provider as there is just no service at all.
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Replies (2)
Vodacom's replyOfficial
11 Aug 2021, 11:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Aug 2021, 11:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
jS
jakolien S's updateReviewer Update
29 Sept 2021, 14:17I have since received a credit note for the monies wrongly deducted for my fibre cancellation. I do not want a credit note, I want the money paid back. Can anyone assist me please.
jS
jakolien S's update29 Sept 2021, 14:17
Reviewer Update
I have since received a credit note for the monies wrongly deducted for my fibre cancellation. I do not want a credit note, I want the money paid back. Can anyone assist me please.