Pathetic Service

Pathetic Service Pathetic, absolutely Pathetic!!!

I have a Vumatel Fibre.

Which has been down for over 24 hours, after calling 6 or 7 times, escalating it to their Twitter social team using my SR sent via email.

On my 8th call to the centre, I was told there's no SR logged under my account. Oh and by the way Greg Sikoneni hang up on me, after I requested to speak to his manager. He states that there's no managers on floor.

I've never experienced such bad service before, it's quite shocking that the Vodacom call centre has got no Team Leaders on floor, people say they doing things, which isn't being done, TLs don't take customer escalations, no one bothers to call us when we clearly not happy with a service.

All I know is that Vodacom has left a very bad taste in my mouth and this contract will be cancelled.