Pathetic Service

Yet again I am back here to complain about Vodacom's ****ty service.

I took out an upgrade on 30 August 2021, the device was not working properly so I asked for it to be collected on 08 September, the device was only collected on 28 September(only because I had posted a review on Hello Peter). I was told to wait 2 days and then I could process a new upgrade. I called on Saturday - 02 October to find out if everything was sorted, spoke to Reyona Ramesh who told me that they had received my device, but the admin department had not cancelled it on their side so i had to wait until Monday 04 October to process a new upgrade, i have been emailing her since but she doesn't give any feedback, I called the cancellations call centre today only to be told that there was no service request done for me or that it went to the wrong department. Now I have been told to wait another 48 hours. I am so tired of calling Vodacom, sever since I took out the upgrade and a new contract in August, I have had endless issues.

Really outstanding service guys!!!