Pathetic Service

Vodacom has proven time and again over the past 2 years how pathetic the service is! I have cancelled a contract in June 2020 and after numerous request via the channels that they advertise as "Client Care" lines have not been able to resolve the matter. They have taken it further and placed my account on arrears 9 months after cancellation due to inability to cancel the D/O. I have written and spoken to so many individuals, with reference numbers etc. but to no avail. My next step is toe report them to the Ombud and ICASA