Pathetic service

Since the 31 Aug after contacting upgrades I am still to receive the router from RAM. On three incidences 2 Sept, 6 Sep, 8 Sep I was not given the parcel as they do not accept a lease agreement and insist on a bank statement which will only update late Sept as I have just moved to the address. Even when the address was changed to my old address where the bank statement shows that address they refused to give the parcel. I have sent requests on all social media platforms as well as call Vodacom's customer service, upgrades, cancellations to have the router delivered to a store for me to rather collect there and was advised the warehouse has to follow their process first and the parcel has been with them since 13 Sept????