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Nilesh B
1 reviews | Active since Dec 2017
24 May 2022, 11:58
Pathetic service
Really frustrating I've been with out Fibre connections since Sunday night. The consultant blatantly **** to me that the Fibre connection is down in my Area. Upon investigation the main network feed has come off. I've been on the line with Vodacom since monday morning. It easy to say sorry do you'll realize the financial implications that you'll are causing me? This month if I say sorry I cannot pay you'll will cut my services correct but for the poor installation that took place at my residence who will compensate me for that? Who will compensate me for 2 days of work lost?
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Vodacom's replyOfficial
24 May 2022, 12:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 May 2022, 12:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nilesh B's updateReviewer Update
26 May 2022, 19:27The Fibre team has been in touch with the technician did they forget the tell the technician get in touch with me? There was an appointment for 4, than it changed to 6 o clock 26 May 2022. It's now half pass 7 and I haven't heard from your technician or from Amber who has promised to call me back. You guys can only say sorry you'll give a damn about your customers I've been without internet since Sunday night. Im unable to work from home do you understand how this is impacting me? Why do you'll have a customer service line when you guys have absolutely no care for your customers. 4 days no internet and counting. I want to see how this will be compensated to me!!!
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Nilesh B's update26 May 2022, 19:27
Reviewer Update
The Fibre team has been in touch with the technician did they forget the tell the technician get in touch with me? There was an appointment for 4, than it changed to 6 o clock 26 May 2022. It's now half pass 7 and I haven't heard from your technician or from Amber who has promised to call me back. You guys can only say sorry you'll give a damn about your customers I've been without internet since Sunday night. Im unable to work from home do you understand how this is impacting me? Why do you'll have a customer service line when you guys have absolutely no care for your customers. 4 days no internet and counting. I want to see how this will be compensated to me!!!