Pathetic service

I have asked vodacom numerous times to rectify my fibre account as they have billed me the full amount for fibre services (for almost two years) after they have cancelled my fibre incorrectly from their side. I phoned to make an arrangement on my wfies cellphone account and the assured me that the fibre service would not be disconnected. I have also asked them to reinstate a downpayment amount of R200 pm on the actual cellphone arrears, which they still have not done.

I phoned them again, and they said that they cannot reinstate the fibre although they admit that it should not have been disconnected as it was not in arrears. Meanwhile I had to get a new ISP, but are still being charged for Vodacom's mistake.

I have sent numerous emails to vodacom, ICASA and the onbudsman, to no avail. You do not hear back from any of them, but they expect you to pay for a R11000 mistake on their part.

The worst company to do business with as they are *****s.