SG
Simioen G
1 reviews | Active since Jan 2017
01 Dec 2021, 13:15
Pathetic Service
have yesterday tried to place a new Fibre contract for my dad which was done by Neliswa Mtembu. She had incorrectly processed the contract under an old profile of mine which details I do not even use anymore.
They cannot pick up the order with the sales order that I was provided with and whenever I call and they realize it's me. They cut the call. Nobody is willing to assist me. As a past employee or Vodacom this is pathetic service.
I need this resolved urgently and require a call back asap to have this resolved.
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Replies (2)
Vodacom's replyOfficial
01 Dec 2021, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2021, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SG
Simioen G's updateReviewer Update
01 Dec 2021, 18:16Yes they have. But have you seen the new issue?
I am trying to electronically approve the order but it doesn't want to move on from customer information because it's saying the "phone number" field needs to be filled in. There is no damn phone number field!
If you don't want or need my service. That's cool, I'll take it elsewhere for Fibre.
I am trying to electronically approve the order but it doesn't want to move on from customer information because it's saying the "phone number" field needs to be filled in. There is no damn phone number field!
If you don't want or need my service. That's cool, I'll take it elsewhere for Fibre.
SG
Simioen G's update01 Dec 2021, 18:16
Reviewer Update
Yes they have. But have you seen the new issue?
I am trying to electronically approve the order but it doesn't want to move on from customer information because it's saying the "phone number" field needs to be filled in. There is no damn phone number field!
If you don't want or need my service. That's cool, I'll take it elsewhere for Fibre.
I am trying to electronically approve the order but it doesn't want to move on from customer information because it's saying the "phone number" field needs to be filled in. There is no damn phone number field!
If you don't want or need my service. That's cool, I'll take it elsewhere for Fibre.