SM
Sechaba M
1 reviews | Active since Feb 2013
16 May 2022, 08:49
Pathetic service
It's so frustrating being a Vodacom customer because when you need assistance from their customer service agents, you get sent from pillar to post and no one knows what to do!!!! I did an upgrade on 31 March 2022, the phone never arrived, now cancelling that order has been a mission on its own, it's been a week now of me calling and asking for the order to be cancelled. CAN VODACOM CANCEL THE DAMN ORDER SO I CAN TAKE ANOTHER PHONE FROM VODACOM SHOP!!!!!!!!
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Vodacom's replyOfficial
16 May 2022, 10:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 May 2022, 10:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team