Pathetic Service, doesn't even deserve a rating at all

I changed banks and in doing so my monthly subscription bounced, I went into the store to pay it only to find that they had changed me to a cash basis without notifying me. So I paid the full amount upfront on the 25th and they said my line would be unsuspected within the hour, Saturday the 30th I called gain as it was still not unsuspected, again they told me 1 hour. Yesterday again I called 3rd May, and Yet again I was told 1 hour. Today I called again 4th May 2016. Now they are off line and they will call me back within the hour and asked them to take me off the list. I am by this point in time extremely passed off, I cannot get hold of my kids, they cannot get hold of me. Nor my husband that is halfway a Foss the country try and I cannot do any banking as all my top pi s get sen to my phone which is STILL SUSPENDED. Please help me as I am so livid I am not getting Any help from vodacom, I give them at this point a -100 star rating and will be changing service providers one this is sorted out. Their service is pathetic to say the least.