Pathetic service delivery vodacom

<p>My handset was booked in for repairs with a fault of screen not making contact. The assessment revealed that the sim reader is faulty. All this was also not communicated to me if I had not made the call to enquire. Due to their assessment of the handset, they now claim my warranty is voided due to physical damage, yet, the sim is not the reason the phone was booked in. They now expect me to continue paying for a handset which they will not replace or pay R8000 cancellation fee.</p> <p> </p>