PATHETIC SERVICE DELIVERY TO CLIENTELE

ITS QUITE A LONG STORY, BUT BASICALLY, I WAS MISINFORMED BY A VODA CONSULTANT ABOUT A DEAL AND THIS RESULTED IN US LOSING 1394 TALKING POINTS & A FREE PHONE WHICH WAS DUE TO US BECAUSE OF HER LACK OF KNOWLEDGE ABOUT VODACOM DEALS & OFFERS. SHE ALSO ASKED ME TO GO TO MTN & TRY OPENING A CONTRACT IF WE HAVE BEEN MADE AN OFFER BY MTN BECAUSE THE VODA SYSTEM IS VERY DIFFICULT 0- I INFORMED HER THAT OUR BUSINESS HAS AN APPROVAL FOR R2m SO WHY WOULD VODACOM REJECT A CONTRACT UNDER R2000 BUT SHE CLAIMED THAT SHE DID NOT KNOW AND THAT I MUST PHONE AND FOLLOW UP. I CALLED THE NUMBER BUT IT JUST RANG. WHEN I CALLED THE STORE A COUPLE DAYS LATER & SPOKE TO A DIFFERENT CONSULTANT EXPLAINING THE SITUATION, SHE HELPED ME & CALLED ME 45 MINS LATER SAYING THAT THE CONTRACT HAS BEEN APPROVED. WE HAVE BEEN PENALIZED AND HAVE LOST OUT ON THE THE PHONE WHICH WAS DUE TO US AND FURTHER MORE, FROM LAST WEDNESDAY UP UNTIL THIS VERY MOMENT, WE ARE BILLED FOR THE CONTRACT BUT 1 LINE HAS NOT BEEN ACTIVATED YET WE ARE STILL LOADING AIRTIME & THEY REFUSE TO ATTEND TO THE TALKING POINTS AND CLAIM WE ARE ON CONTRACT BUT WE ARE UNABLE TO DIAL OUT OR SEND MESSAGES AS THE CONTRACT LINE IS NOT YET ACTIVATED!!