EZ
Ettiene Z

1 reviews | Active since Apr 2020

16 Apr 2021, 15:02

Pathetic service delivery on the fiber portion of the business

I am so regretful for choosing Vodacom Fiber and not other suppliers.

I am paying for a 50MB line, I have only received 50MB for the first 2 weeks of the contract, but since then I am running at at an Average of 20MB.

The fiber drops at least 10 times a day. And today we have been struggling with the fiber for more hours than what we could work on it.

I am so ****ed off about this, I am really thinking of cancelling my prescription to this pathetic service delivery.

It could be that we got a dud on either the router or the connection and there might be other people who have no issues, but we work from home and fiber is one of our tools of the trade, but we can't use the tool as it is constantly off or dropping.

I have wasted at least 4 hours of my day, because of the connectivity.

0
Replies (1)
Vodacom
Vodacom's reply17 Apr 2021, 09:20
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team