Pathetic service delivery 🤬

Called in to cancel my Fibre contract and they were quick to retain me and match what metro fibre was offering, a simple request logged on the 18 Jan, 3 tickets later and still my fibre line remains on 100mbps, just for Vodacom to get into contact with metro fibre, provide them with the correct details and request they rather send a inquiry why my line is still on 100mbps, yet they already upgraded my line to 250mbos on their app as it shows on my Vodacom app that the change was made, they had to just ask for the speed update request on my line on metro fibres side and yet they can't even get that right, today is 30 Jan and my line remains on 100mbps and 8 have been begging to get it sorted after they managed to get 2 request tickets closed because of incorrect info sent to metro fibre, if anyone who reads this has ever dealt with such bad customer service from Vodacom kindly advise me if after I have agreed to this new speed upgrade with them if I am still able to cancel and just find another poor service provider who do their best to get me connected Om my desired speed and not play the blame game. At some point I will cancel all my cell contracts and fibre line with Vodacom because of arrogant call centre agents and poor service deilvery