PATHETIC SERVICE DELIVERY

My partner placed an order for fibre way before the 15th Dec which is the date we moved into our new place. Okay so the 21st the rourer was delivered. YES its December so clearly NO ONE will be coming out until January..so we thought. To date no one has come to install the fibre , NO ONE has called US we been calling Vodacom. NO tracking updated via sms?? And over 6 calls later to Vodacom each person has "escalated" the matter so where I don't know because you'd think after 6 consultants something would have been done. We stated that we are working from home and need this fibre to be installed this has resulted in us paying more with our current network with isnt fibre atbthe moment . False promises from every consultant. This is just pathetic!!!!! Its over 2 months now and thats not counting Dec. We want Vodacom to come take their router as we'll use a different service provider clearly Vodacom doesn't need our money. SR***.